Burns made good on their warranty and came out to check on the complaints I had on the Kenmore washer dryer set. They retrieved the set after confirming the problems and replaced them today. It's a long drive from Van to Tyler so I appreciate the great customer service. All in all my experience was a little inconvenient being that I had to take two days off work but I couldn't ask for better customer service with th ereplacement of the defective items and the issuance of an extended warranty.
Washer smells like mildew and makes high pitched sound prior to rinse
I just received the Kenmore washer/dryer combo my husband looked at this weekend. He was told the set just came in and when he viewed it he said it was clean with no blemishes. I just looked inside and it was very dusty and dirty and there was a circular scratch with rust in it. I sprayed rust remover on it and ran a cycle of bleach in the tub to clean it up. During the wash it made a high pitched sound prior to the rinse cycle and I lifted the hood to see mildew all over the top of the tub along with another scratch with rust in it. the rust remover spray didn't work and I alerted my husband that said the set he showed him was clean. 90 day warranty supposedly. They need to deliver the washer they showed my husband or give us our money back. Craiglist scam alert. $403 for delivery from Van on Kenmore washer dryer set found on Craigslist.